Frequently Asked Questions

If your question is not answered here, please contact us

 

GENERAL

What comes in each box?

The box is themed for the month’s New Moon zodiac and chakra energy and will always include a healing moon tea, vegan food product and chakra tattoo in alignment with this energy.  Your intention setting experience also includes 1-3 additional ritual products, a Moonzine booklet for your step-by-step ritual and supportive information for the ritual and entire month, and membership to Just Add Moon’s Moon Circle, a private online community of like-minded manifestors as collective support for living your best life.

Are the products in the box sample size or full size?

All of the spiritual tools/products offered in the box are full size.

What if Items are damaged or missing?

If you have a damaged or missing item, please let us know at justaddmoon@gmail.com so we may help you promptly.


RITUAL

What if I can't perform the ritual on the day of the New Moon?

Ideally, you should have a new moon ritual on the new moon or up to 4 days after.  Don't perform your ritual beforehand. The closer you set your intentions to the New Moon via a manifesting ritual, you'll reap the benefits of a full lunar cycle to work with your intentions.


SHIPPING

When does the box ship?

Your box ships out 1 ½  weeks prior to the New Moon; i.e., the May 4th New Moon box will start shipping out April 25th.  You receive a shipping confirmation e-mail with tracking information.

Does Just Add Moon ship internationally?

The May box will not offer shipping outside the United States (nor the United States Minor Outlying Islands).  Please check back at a later date to see when international shipping will be available.


SUBSCRIPTION

Can I buy a subscription for someone else?

Yes you can! After choosing a subscription experience, during checkout click the This is a gift box and fill out required information.  

Do you have a referral program?

Not at this time, but it is a goal for the very near future!

When is last date I can sign up to receive a box?

The Home Page will always show you the last day to sign up for the New Moon box, as well as if that box is sold out. The last sign up date will typically be around the 17th-20th of each month if the New Moon occurs during the 1st week of the following month; i.e., the last day to sign up for the May 4th Taurus New Moon box is April 19th.  If you sign up past April 20 your first ritual box will be for the Gemini June 3rd New Moon.

How can I subscribe if I miss the sign up date for the current box or the box is sold out?

When the current box’s last sign up date passes you may sign up for the following month. If the box sells out, you may join a waiting list to be notified when you are eligible to subscribe.

When and how often will I be billed?  

You'll be billed for your first box the moment you sign up. After the first charge, repeat charges will be billed the first of the month. 

If you sign up for our monthly billing plan, you'll automatically be billed the 1st of each month. For example, if you sign up for the May box on or before April 19th, you'll be billed immediately, and have your first box for your May New Moon ritual. You’ll be billed for your June (second) box on May 1st, July (third) box on June 1st, etc. 

If the day that you purchase the subscription is after the cut off date for that month, that credit will be applied to the following month's box; i.e., if you purchase a box on April 20th, you will be billed then and your first box will be the June box.  Your next billing will occur June 1st for your July (second) box, July 1st for your August (third) box, etc.

If you sign up to be auto billed every 3, 6, or 12 months, you'll be billed on the 1st of the month that you're set to renew. 

How do I make any changes to my account (pause, change or cancel my subscription, update billing info, change of email or home address, etc)?

To make any changes to your account, login to your Just Add Moon account

Monthly subscriptions auto renew on the 1st of the month so it’s best to pause or cancel before then if you don’t want to receive the next box; i.e., If you pause or cancel your subscription after being billed on June 1st, you’ll still receive the July box you were billed for but will no longer receive any boxes after the July box.